You don't need to write us to find the answers to some your questions. The Shipping Facts page gives you easy access to the answers of commonly and frequently asked questions. To obtain a quick answer, simply click on the link below that relates to the subject that interests you.
A: All our products are 100% original coming directly from the biggest medicine distributors worldwide, you feel this from the first shot of juices or from the first tab!
Q: How long is the whole process of ordering and shipping?
A: Order confirmation with instructions for how to make payment (in case of Western Union payment) is sent to your email address after you submit your order (we need to verify your order details first). Once payment is received, we process and dispatch your order within 2-4 business days.It happens that we have to delay the dispatch in order to clear some shipping questions and/or fill the stocks with the purchased product.Shipping time will depend on various factors such as method of our shipping, postal service efficiency, customs clearance, international transit, etc., which is why we can only give you an approximation based on our statistics and former experience.If the payment was made by credit card,than as soon as the card is billed we procede to preparing and packing your order.Usualy we require 2-4 business days lead time.
Q: Why don't we have minimum order limit?
A: Because some people would like to check up us first or they want to have a first view of our products.Please NOTE,due to Western Union comission and payment procedures we might not be able to accept Western Union payments for single amps orders (for certain products),but you will always be able to pay with your credit card.
Q: What is the maximum amount I can order at one time?
A: We don't have any limits to how much you can order. However, you should consult a qualified person regarding the quantity you would like to order, since there may be import regulations on those specific products in quantity.Large orders are split in as many packages as required to efficiently and securely deliver the order to the destination.
Q: Is it legal to purchase these products?
A: Since laws differ from country to country, we recommend you to contact a qualified lawyer regarding the regulations and restrictions of your country.
Q: Are you a legitimate company?
A: We are a professional mail order service selling and distributing pharmaceutical products. We are supplying original, high-quality anabolic steroids and bodybuilding related products, prescription-free over the Internet: Anadrol, Sustanon, Winstrol, Dianabol, Deca durabolin, Provirone and others.
Q: Can I buy your products through another way aside from the website?
A: Since we are specialized in internet mail ordering, our services are only available through our website.
Q: How can I contact you, make an order? A: Since our services are optimized to be conducted online and worldwide, you are more than welcome to contact our sales department through our website and make an order by completing the form or sending us and email which contains your address details, your order and quantity if products.
Q: What is Extensive Customer Service?
A: We offer receive comprehensive order support and customer service with full feedback and support.
Questions about payment
Q: Why do you have so low prices?
A: Our policy is to maintain lower than average prices!
Q: Where do I send my payment? A: Information on where to send your payment (if you opted for Western Union/Money Gram as payment options)is provided after you place an order (aftr your order details are verified), and is sent directly to your e-mail address. Please, follow the payment instructions carefully to avoid unnecessary delay.
Q: How long does it take for you to receive my Money Gram or Western Union transfer? A: Payments made by Money Gram or Western Union are normally processed and cleared within 1 business day. Confirmation of payment will follow once payment has cleared.
Q: What is the best method of payment?
A: Money Gram and Western Union is the fastest, mail is the easiest and the cheapest method. We also accept Visa cards and Mastercards.If absolute security and privacy is the way you want to conduct the transaction,we can accept at your request payments made by DHL or UPS express mail (direct cash transfer).
Q: What type of Money or Money Orders do you accept?
A: We accept Money Gram,Western Union and Credit Cards. All prices are in US dollars if you want to exchange in your local currency please go to www.xe.com
Questions about shipping
Q: How are products shipped?
A: We ensure that all packages are shipped with maximum discretion. Products are removed from their original boxes and repacked with extreme care and precaution, specifically to minimize shipment volume. Our organization name is not indicated on any package and shipments are made from various shipping points in Europe and other parts of the world to ensure maximum discretion and highest probability of successful delivery.
Q: How are bulk/large quantity orders shipped?
A: If the order is large enough to not fit in the same shipment envelope as a small sized order, we guarantee the order will be divided into the necessary amount of packages. No matter how large your order is, we reassure you the same discretion level and repackaging is used as with a small sized order.
Q: How long does the shipping process take?
A: Estimated delivery time for our Shipment is: 16-30 days. There is no reason to worry or inquire about order status before the average delivery term has passed.Small delays are possible, things depend on us as long as the package is in our hand, the moment we ship it, that moment many other factors enter the game.
Q: Is there a possibility for a shipping delay? A: There are occasions when delivery is delayed due to Postal Services procedures , however in those occasions delivery might take a little longer, up to about a month.
Q: What is the cost of shipping?
A: Cost of shipping to USA is 18 US$, cost for shipping within EU ( Europe) is 20 US$, cost for shipping for the rest of world is 20 US$. Express shipment is not available for all products and not all the time.
Q: Do you ship to P.O. Boxes?
A: Yes, we ship to P.O. Boxes.
Q: Is a signature required for shipping?
A: Our shipping method requires no signature from your side upon delivery.
Q: Which country do you ship from?
A: We use various shipping points in different European and Non-European countries.
